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Refund policy – Laksiri Gems

Refund policy

  1. Laksiri Ventures Pvt Ltd provides refund only under two following circumstances:
  2. If the payment is made for only the Gem or Gem to attach on the Jewelry, but if the specification mentioned by the vendor for that particular Gem defers from the specification mentioned in the Gem Testing Laboratory Certificate/Report submitted by the Vendor / Independently by us (if the vendor doesn’t already obtain a certificate than Gemma will obtain a certificate/report for the same), under this circumstance Laksiri Ventures Pvt Ltd will refund the money back.
  3. Laksiri Ventures Pvt Ltd has fully insured the Gems and Jewelleries that are exported through FEDEX and EMS, and in case if the Gems and Jewelleries are damaged in transit, Laksiri Ventures Pvt Ltd will submit the damage claim to the relevant courier and the refund will be provided only if the FEDEX or EMS accepts to provide Damage/insurance compensation.
  4. All the return and exchange should be informed to the Laksiri Ventures Pvt Ltd within 24 hours of the receipt time of the good to proceed with the verification on the authentic of the refund claim.
  5. Refund will only be provided once the verification is done and found that the refund claim is authentic.